It is known worldwide the problem that is attached to the image of Chinese goods, and that is their questionable quality. This is one of the greatest hurdles that Importers from China face. And who can blame your buyers when negative feedbacks like toxic metals on kids toys, tainted food products and similar stories are posted and read online every day.
Quality control is something that you have to emphasize to your manufacturers, and you have to ensure – for your company's interest – that the products you get from your suppliers really meet with your specifications. You don't want to receive substandard products or low quality goods that your clients will surely reject. No you don't want that to happen. So how do you ensure that you get good quality products? Well, you have three options.
When you have a chance to visit your supplier's company, take note of how many workers are on uniform. Small Chinese manufacturers hire contractual day laborers to meet their quotas and deadline, if the contractual laborers outnumber the regular workers; it is something that you should be worrying about.
For small orders, you are better off with the first option. Normally, this would be the case when you are ordering samples to give to your prospective buyers. You just have to make sure that the company can give you what you have specified and that they can meet with your time line.
This case is not the same when you are getting large orders, so relying on the in-house quality control is out of the question. Here, you have the other two options.
When you have the resources for it, then you can send someone from your company to do the quality control. This employee should be well trained and very knowledgeable in ever aspects of quality control. Many think that quality control is just in the manufacturing process. It is a multi-stage process that starts at the sourcing of the raw materials, then to the manufacturing process where the product is put together, and then the inspection is carried out again with the finished product. After that, there is the pre-shipment inspection; this is to ensure that the products are not damaged when it is moved to the warehouse.
When your resources do not allow you to send someone from the company, then the third option is for you, and that is hiring a third party to the quality check. You set a long term cooperative relation to quality insurance and inspection firm. These companies are a great help to your company, and investing in them are important. Successful Importers have this in common, they invest well on quality assurance and quality control, and you do the same.
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